A product finder on the Julabo website helps users find the correct solution for temperature-control applications. A rough pre-selection is presented after defining only a few criteria, and further filters refine the selection. At any time, a user can activate a direct comparison that displays an overview of the possibilities of temperature control with instruments from the Allentown, Pa.-based maker of temperature control systems and circulators.
The company also has added a live chat service on its site to help customers quickly receive information on its products and services. Users have instant access to a live person once they visit the company’s website. When users are finished speaking to the online customer support specialist, they can request that an email of the chat transcript be sent to them.
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